This section describes the essential skills and knowledge and their level required for this unit

Required skills

analytical skills to interpret property or facility plans assess property or facility performance research property or facility application and usage and benchmark for optimisation

communication skills to clarify ideas and perspectives and negotiate client and tenant requirements

computing skills to access the internet and web pages prepare and complete online forms lodge electronic documents and search online databases

interpersonal skills to relate to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities

literacy skills to interpret written and oral information complete documentation and report findings

technical skills to use property or facility software and formulate reports

Required knowledge and understanding

a range of research methods and analysis techniques

administration of property or facility usage plans

contract law and property or facility performance

industry practice and benchmarks

lease rights and responsibilities

local property market conditions and overall trends in the industry

organisational and professional procedures ethical practices and business standards

relevant federal and state or territory legislation and local government regulations related to

antidiscrimination

consumer protection

environmental issues

equal employment opportunity EEO

financial probity

franchise and business structures

industrial relations

OHS

privacy

property sales leasing and management

risk management associated with property or facility performance

Overview of assessment

This unit of competency could be assessed through practical demonstration of monitoring the ongoing performance of a property or facility portfolio Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

conducting research of relevant documentation and legislation and accurately determining client performance expectations through consultation

developing an assessment process and measuring performance of portfolio against set criteria

knowledge of organisations practices ethical standards and legislative requirements associated with monitoring the ongoing performance of a property or facility portfolio

monitoring portfolio performance using data analysis methods and identifying variations in performance expectations

providing advice and recommendations to clients based on a comprehensive evaluation of portfolio performance including feedback using business equipment and technology

Context of and specific resources for assessment

Resource implications for assessment include

a registered provider of assessment services

assessment materials and tools

candidate special requirements

competency standards

cost and time considerations

suitable assessment venue and equipment

workplace documentation

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Performance may relate to:

Relevant people may include:

Organisational requirements may be outlined and reflected in:

Clients may include:

Client needs and expectations may relate to:

Consultative processes may include:

Source documents may include:

Legislative requirements may be outlined and reflected in:

Specialist advice may be sought from:

Performance of portfolio may be influenced by:

Market conditions may relate to:

Industry benchmarks may include:

Recommendations may include:

Business equipment and technology may include:

Feedback may be obtained from: